Refund Policy
Last updated on 11-05-2025 14:05:16
At FOUR HEADS ONLINE SERVICES, we offer skill-based online Rummy games where users participate in real-money contests. We are committed to ensuring a fair and secure gaming environment, and our refund policy reflects this.
Refund Eligibility
Refunds are applicable only under the following circumstances:
-
If a game is canceled by the system due to technical errors or server issues.
-
If a player is charged but the game fails to start, and entry fees are not utilized.
-
If a scheduled tournament or game room is canceled due to insufficient players.
-
If there is a duplicate transaction due to a technical glitch.
Non-Refundable Scenarios
-
No refunds will be issued for user-initiated withdrawals, drops, or disconnections during gameplay due to personal device issues, poor internet connectivity, or voluntary exit.
-
Game outcomes determined as per platform rules are final and not subject to refunds.
-
No refunds are processed once the entry fee is successfully used to join a game.
Refund Timeline
-
Once a refund is approved by FOUR HEADS ONLINE SERVICES:
-
Refunds will be processed within 1–2 business days.
-
Amount will be credited back to the original payment method (Wallet, UPI, Bank, or Card).
-
Users will be notified via email/SMS/app notification once the refund is initiated.
-
How to Request a Refund
To raise a refund request:
-
Contact our support team at Our Mail Id support@fourheadsonlineservices.com
-
Include your User ID, Game ID, and Transaction ID.
-
Requests must be made within 48 hours of the issue occurring.
