???? SPR-RUMMEE Cancellation & Refund Policy
At SPR-RUMMEE, we aim to ensure a smooth, secure, and transparent experience for all our users. This policy outlines how cancellations and refunds are handled for payments made via our trusted gateway partner, Cashfree.
1. Refund Eligibility
-
Before Chip Allocation:
If your payment was successful but the chips were not yet credited to your SPR-RUMMEE wallet, you are eligible to request a refund. -
After Chip Allocation:
Once the chips are added to your account, the transaction is considered final and non-refundable.
2. Refund Request Process
-
How to Request:
Email or call our support team with the transaction ID, payment method, date, and any screenshots (if applicable). -
Processing Time:
Refunds are processed within 2–3 business days of verification. -
Refund Method:
The refund will be credited to the original payment method used for the transaction.
3. Cashfree Payment Gateway Terms
We adhere to the refund and transaction policies as defined by Cashfree:
-
Refunds are supported in case of failed, duplicate, or unprocessed transactions.
-
In some cases, instant refunds may apply, depending on the bank or payment method.
-
For more information, visit: Cashfree Refund Guidelines
4. Dispute Resolution
In the event of any transaction or account-related dispute:
-
Contact our support team for assistance.
-
Disputes will be investigated and resolved fairly in accordance with our internal policy and Cashfree's terms.
???? Contact Us
If you need help with a refund or cancellation:
-
Email: support@sprrummee.com
-
Phone/WhatsApp: +91-9014246844
-
Website: www.sprrummee.com
